Terms of service
Effective Date: 9.03.26
Welcome to Matita Jewellery. These Terms of Service govern your use of our website and your purchase of our jewellery. By using our website or placing an order, you agree to these Terms.
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## 1. About Us
Matita Jewellery is an independent jewellery brand based in the United Kingdom.
For any enquiries, please contact us via the ‘get in touch’ page on our website.
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## 2. Products
Each piece of jewellery is carefully designed and handmade. As a result:
- Slight variations between pieces may occur
- Colours may differ slightly due to natural variation
All products are subject to availability. We reserve the right to discontinue items at any time.
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## 3. Orders
When you place an order:
- You will receive an email confirming receipt of your order
- A legally binding contract is formed once your order has been dispatched
We reserve the right to:
- Refuse or cancel any order
- Cancel orders due to errors in pricing or availability
If your order is cancelled, you will receive a full refund.
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## 4. Pricing & Payment
- All prices are listed in GBP (£)
- Prices may change at any time without notice
- Payment must be made in full at checkout
We use secure third-party payment providers and do not store your payment details.
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## 5. Shipping & Delivery
- Delivery times are estimates and not guaranteed
- We are not responsible for delays caused by postal services or customs
- You are responsible for providing accurate delivery information
Risk in the products passes to you once the item has been delivered.
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## 6. Returns & Refunds
We want you to love your jewellery. Please refer to our Returns & Refund Policy for full details on:
- Your right to cancel
- Returns eligibility
- Refund timelines
Your statutory rights under UK law are not affected.
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## 7. Jewellery Care & Responsibility
Our jewellery is delicate and should be handled with care. You are responsible for:
- Avoiding exposure to water, chemicals, or impact where advised
We are not liable for damage caused by normal wear and tear, accidental damage, or improper care.
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## 8. Allergies & Materials
We aim to clearly describe the materials used in our jewellery. However:
- Individual reactions may vary
- You are responsible for checking product materials before purchase
We are not liable for allergic reactions unless caused by incorrect product descriptions.
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## 9. Intellectual Property
All content on our website excluding the portrait on the home page (photographer: Jonas Brennan) including product designs, images, branding, and text—is owned by Matita Jewellery.
You may not copy, reproduce, or use our content without prior written permission.
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## 10. Limitation of Liability
To the fullest extent permitted by law:
- We are not liable for indirect or consequential losses
- Our total liability is limited to the amount you paid for the product
Nothing in these Terms excludes liability for:
- Death or personal injury caused by negligence
- Fraud or fraudulent misrepresentation
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## 11. Website Use
You agree not to:
- Use the website for unlawful purposes
- Attempt to interfere with the website’s functionality
- Misuse any part of our services
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## 12. Privacy
We handle your personal data in accordance with our Privacy Policy and UK GDPR requirements.
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## 13. Changes to These Terms
We may update these Terms from time to time. The latest version will always be available on our website.
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## 14. Governing Law
These Terms are governed by the laws of England and Wales.
Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
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## 15. Contact Us
If you have any questions about these Terms, please contact us via the ‘get in touch’ page on our website
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