Shipping policy
Effective Date: 9.03.26
This Shipping Policy outlines how Matita Jewellery handles order processing, shipping, and delivery.
---
## 1. Order Processing
- All orders are processed within 1–3 business days
- Orders are not processed on weekends or UK public holidays
- During busy periods (e.g. launches, holidays), processing times may be longer
You will receive a confirmation email once your order has been dispatched.
---
## 2. Shipping Methods & Delivery Times
We offer the following shipping options:
### UK Shipping
- Standard Delivery: [2–5 business days]
- Express Delivery: [1–2 business days] (if available)
### International Shipping
- Delivery times vary by destination, typically [5–14 business days]
Please note: delivery times are estimates and not guaranteed.
---
## 3. Shipping Costs
Shipping costs are calculated at checkout based on:
- Delivery location
- Shipping method selected
We may offer free shipping promotions from time to time.
---
## 4. Tracking Your Order
Where available, tracking details will be provided via email once your order has been dispatched.
---
## 5. Customs, Duties & Taxes (International Orders)
For international orders:
- You may be required to pay customs duties or import taxes
- These charges are the responsibility of the customer
We are not responsible for delays caused by customs.
---
## 6. Incorrect Addresses
It is your responsibility to ensure that your shipping address is correct at checkout.
We are not liable for orders delivered to incorrect addresses provided by the customer.
---
## 7. Lost, Stolen, or Delayed Parcels
- We are not responsible for delays caused by postal services or couriers
- If your order is significantly delayed or appears lost, please contact us and we will assist where possible
We are not responsible for parcels marked as delivered but not received.
---
## 8. Damaged Items in Transit
If your item arrives damaged:
- Please contact us within 48 hours of delivery
- Include photos of the item and packaging
We will review and arrange a replacement or refund where appropriate.
---
## 9. Contact Us
If you have any questions about shipping, please contact us via the ‘get in touch’ page on our website